Privacy Policy

Our Contact details:

Name: Mansons Property Consultants

Address: 5 Holly Avenue West, Jesmond, Newcastle upon Tyne, NE2 2AR

Phone Number: 0191 209 2222

Email: [email protected]

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (including your contact number, email and postal address)
Information relating to your identity where we are required by law to collect this to comply with the Money Laundering Regulations 2017 and the Immigration Act
Information on your close connections where we are required to conduct conflicts of interests under regulatory obligations
Your banking details where required such as where you are letting a property or, where renting, to set up an approved tenancy deposit account for you to arrange for rental payments
Information on any access requirements you have necessary to enable us to find suitable properties for you, which may consist of special category personal data comprising details of any disability or other health information about you
Details about your areas of interest where we wish to send you marketing information about similar products and services
Usage information about your visits to our website (which enable our website to remember information about you and your preferences) and use of our site. This may include information about your visit, including [the full Uniform Resource Locators (URL),] [clicks through to and from our site (including date and time),] [products you viewed or searched for’] [page response times,] [download errors,] [length of visits to certain pages,] [page interaction information (such as scrolling, clicks, and mouse-overs),] [methods used to browse away from the page,] [OTHER] and any phone number used to call our customer service number
Other technical information, including what devices you use to connect to our App, device location data where this function is not disabled by you on your device, [the Internet protocol (IP) address used to connect your computer to the Internet,] [your login information,] [browser type and version,] [time zone setting,] [browser plug-in types and versions,] [operating system and platform]
Your communications with us, including a record of the email or telephone correspondence created when you contact us as part of a product or service query

How we get the personal information & why we have it

Where we need to collect personal data by law (for example to meet our obligations to prevent fraud and money laundering) or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services.
You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services.
It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and products and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.
Where we need to comply with legal obligations; or in rare circumstances.
Where we need to protect your interests (or someone else’s interests); and/or.
Where it is needed in the public interest or for official purposes.

We use the information that you have given us in order to:

Fulfil our obligations to you when providing you with our property services.
Share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf.
Comply with our statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering, and to assess your credit worthiness.
Communicate with you during the course of providing our services, for example with your enquiries and requests.
Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future.
Provide you, or enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us. For those marketing messages you can unsubscribe at any time.
Track your use of our service including your use of our App in order to improve these.
Notify you about changes to our service.
Ensure that content from our site is presented in the most effective manner for you and for your computer.

How we store your personal information

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

Who your information will be shared with

We will pass your details to the following organisations (our “data processors”) who carry out certain activities on our behalf as part of us providing our services: Barclays Bank UK Plc, Barclaycard, Letting Management Centre Ltd, My Deposits (a trading name of Tenancy Deposit Solutions Limited), Total Business Group Ltd, Rightmove Plc, Onthemarket Plc, Tenancy Deposit Scheme Ltd, The Guild of Property Professionals (a trading name of GPEA Ltd), Nurtur. Group LTD, Property Logic Ltd, Mail Chimp (The Rocket Science Group), Deposit Protection Service (a trading name of Computershare Investor Services Plc), One Utility Bill Ltd, Property Jungle Ltd, Andrew Coulson Property Sales & Lettings Ltd, Next2buy Ltd, Flixflo (a trading name of Tactile Ltd), Iam-Sold LTD, HFIS Plc, Newcastle City Council, North Tyneside Council, South Tyneside Council, Gateshead Council, Northumberland Council, Yomdel, Rightmove Landlord and Tenant Services Limited, AgentOS Proptech Group Ltd, WorldPay (a trading name of Fidelity Information Services, LLC), LegalForLandlords, Signable, Stitch-AI, Giraffe Financial, Credas Technologies Ltd, HMRC (His Majesty’s Revenue & Customs).

We will also pass your details where necessary to your property solicitors and those of the other party to your transaction. We will also disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If our company or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will not share your information with third parties for marketing purposes without first obtaining your prior consent.

Security of your data

Your data will be held on secure servers within the European Economic Area (“EEA”) with all reasonable technological and operational measures put in place to safeguard it from unauthorised access. Where possible any identifiable information will be encrypted or minimised.

If we have given you a username and password which enables you to access certain parts of your matter on our systems, you are responsible for keeping it confidential. Please do not share it with anyone.

Manson Property Consultants will take all reasonable steps to introduce IT security sufficient to restrict systems from being ‘hacked’ but if this is not successful we will accept no liability for any loss unless caused by our negligence. We encourage all consumers to check the accuracy of emails before responding or providing any personal, financial or banking information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.

How you can withdraw your consent

You have the right at any time to withdraw any consent you have given us to process your personal data. Please note if you withdraw your consent it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent. Should you wish to do so you can change your consent preferences at [email protected].

How you can restrict or object to us using your data

You can ask us to suspend the way in which we are using your information in certain scenarios, or object to our processing your data where we are relying on a legitimate interest ground (or those of a third party) and you feel it impacts on your fundamental rights and freedoms, or where we are processing your personal data for direct marketing purposes. In some cases where you object, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Please note that if you want us to restrict or stop processing your data this may impact on our ability to provide our services. Depending on the extent of your request we may be unable to continue providing you with our service.

Any queries or concerns about the way in which your data is being used can be sent to Nick Manson, Mansons Property Consultants Ltd, 5 Holly Avenue West, Jesmond, Newcastle upon Tyne, NE2 2AR. [email protected].

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

How to deny cookies

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Tracking software

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html.

Other cookies

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Moving your information to another organisation

In the event that we process your data by automated means where you have either provided us with consent for us to use your information or where we used the information to perform a contract with you, you have the right to request that we send to you or to another organisation, a copy of the personal data we hold about you, for example when you are dealing with a different service provider. If you would like us to move, copy, or transfer your information please let us know by email to [email protected]. We will respond to you within one month after assessing whether this is possible, taking into account the technical compatibility with the other organisation in question.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk